I received a call last night from a client.
One of the shelves I installed a couple months ago crashed down.
Oops! That was NOT suppose to happen.
I have installed numerous shelving systems, first time one fell.
Guess there is a first for everything?
My client thought she may have overloaded it with weight.
Regardless, I needed to fix this ASAP!
So, I checked it out today in between business meetings.
I reinstalled the shelf with new brackets
(I got to use my hammer drill dressed in heels--beat that Bob Vila!). Also, came up with a game plan for hanging the heavy clothing.
My client tried to pay me for this work. NO WAY!
Do the right thing is a perfect customer service policy.
What is your customer service policy?
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